We accept returns on full priced purchases within 30 days of delivery date for either:
- A refund, or;
- A credit voucher.
Product must be unworn and unwashed, with the original tags attached. All sale items and items bought on promotion are final sale and cannot be returned.
How to Return Your Item(s)
To process a return, simply email us at [email protected] with:
- your name;
- order number;
- and item(s) you would like to return;
- whether you would like a refund or a credit voucher.
We will reply with instructions and a Return Authorisation number, which you need to include when you send your return back to Relax Baby.
Returns will be processed within 7 business days of receipt at warehouse where possible. Refunds will be issued via the payment method with which the original purchase was made. Credit vouchers will be emailed to you directly once return has been processed.
All returns are shipped at customer’s own cost. It is also your responsibility to ensure the goods reach our warehouse, as we cannot be responsible until the items are received back in the warehouse. We recommend tracking parcels until safely received at our warehouse.
We are not able to offer returns on International purchases. All International purchases are final.
We do not offer exchanges at this time. We encourage you to instead place a new order for your preferred item and return the original item for a refund or credit voucher.
Relax Baby is committed to providing goods of the highest quality. In the unlikely event that an item arrives in faulty condition, please contact us to process your return for either a credit note or full refund. Where items are deemed to be faulty, we will cover cost of return shipping.
Final Sale Items
All purchases of sale items are final. Sale items are sold in “as-is” condition and cannot be returned, exchanged, or replaced.
Items Purchased Through Other StoresWe cannot accept returns for Relax Baby items purchased through other stores or websites. If you purchased a Relax Baby product from anywhere other than relaxbaby.com.au, please reference the return policy of the company you purchased it from.